We now offer free shipping for orders over $500.
PLEASE NOTE OUR ORDER/INQUIRY REPLY EMAILS CAN SOMETIMES GET FILTERED TO YOUR JUNK MAIL BOX OR MAY BE BLOCKED AS SPAM SO PLEASE ENSURE YOU PUT OUR EMAIL ADDRESS ON YOUR TRUSTED LIST BEFORE ORDERING. CHECK SPAM/JUNK IF YOU HAVEN’T RECEIVED A REPLY IN YOUR NORMAL INBOX.
We ship our products worldwide and all packages are shipped with utmost discretion. Depending on which products ordered and your location we ship from Asia or Europe. Due to the time and effort we put into our packing and shipping we have a VERY high delivery success rate. We also have up to date inside knowledge as to how and what customs are looking for in packages from abroad and use this information so that you, the customer, get what you order every time. Products are packed and if necessary repacked with utmost care and precaution, the purpose is to minimize shipment volume and use utmost discretion. Our organization name or anything else that would imply pharmaceutical contents of the package are never used in our shipments. The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit one of these packages, the order will automatically be divided into two or more packages (always included in the S&H-charges).
- Registered Airmail
We normally send your order in discreet packages by registered priority airmail but you can choose your preferred posting method. You or someone will normally need to sign for your package on arrival. If your local postal carrier is unable to deliver your package to the shipping address given (because there is no one there who is able to sign for the registered parcel) you will normally get a note by the postal carrier of where you can collect it from and you may need to contact your postal carrier to arrange a pick up time. If you do not contact your postal carrier (eg USPS in USA) the carrier may send the parcel back to the country of origin. The parcel will not be returned to us as we do not include a valid return address (for security reasons). In such cases, the parcel and its contents will be lost and we will not re ship a second time. If the package is stopped by your Customs (and you will receive a note from them if they do seize the package) we shall ship a second time (by registered airmail again) but you must supply a clean, uncompromised alternate name and address. If the package is stopped a second time we shall not re ship. We offer re ships for 50% of original order price and shipping fees – on production of a valid Customs letter. All registered packages are extremely small and non descript. Any re shipment would only be offered on production of proof from the customer, that a package has been lost or seized. An example of proof would be a copy of a notice issued by a Customs authority. In addition the customer must provide an alternative (e.g. clean and uncompromised) name and address. We offer re ships for 50% of the original product price and share shipping fee costs with the customer – on production of a valid Customs letter.
- Express Courier
Courier is the quickest method of delivery, but all orders shipped by courier must be re packed to a high degree. This is because courier packages are always inspected before posting and thus the order has to be completely re packed to ensure 100% success in delivery. We advise that courier is usually more suited to larger orders the cost $50.
In an unlikely event that your order is stopped, you will get a letter from the customs telling you your order has been seized,it may take a few weeks. Do not reply to the letter. Instead, scan and email a copy to us and we will re-ship to another new uncompromised address for 50% of the original cost (HGH products not included as we will not ship them again) plus you pay 50% of shipping fees (if your order shipped non registered, any re ship will be registered). If you wish us to re ship, before we receive sight of a Customs letter, we would require 100% of the order total to be sent to us again.
Please note: The delivery address you give us on your account details/order is where it will get posted to….if you make a mistake and package doesn’t get to you then it will not return to us as we give false return address details for security reasons. We will not reship at a discounted price in this case and your original order will be lost.
Your order will be packed the way we think is best, this relates to size and value of the order, so your order may come in more than one packet.
SHIPPING PRICES DEPEND ON METHOD CHOSEN/AMOUNT ORDERED. The standard price for our discreet packing/handling service plus registered priority airmail worldwide is $30 for all orders under $500 USD. You may think this is expensive but we often send orders in 2 discreet packages depending on the order but we still only charge the standard $30 price. Orders above $500 USD now receive free discreet packing and shipping. Small test orders are welcome but we are sorry we are unable to discount the standard packing/shipping rate. If you require very fast courier service (aprox 4 to 5 days and more expensive) then please select the Express Courier when ordering.
ALL ORDERS ARE PACKED AND DISPATCHED WITHIN 24 HOURS OF PAYMENT (CLEARED FUNDS) PLEASE (CHECK YOUR JUNK MAIL AND NORMAL INBOX FOR REPLIES).
Please don’t hesitate to contact us if you have any additional questions, but please don’t contact us to ask where your package is until 20 business days have passed after posting date, our packages very rarely go missing but can often be slightly late.